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Forbes Hever & Wallace, Inc. – 2013 Kitchen Equipment & New Technology Expo

Continental-Booth-FHW2013

 

 

Thursday, December 5, 2013 from 10:00 AM to 6:00 PM

Forbes Hever & Wallace, Inc.
1500 Lakeside Parkway, Suite 110
Flower Mound, TX 75028

Supplier of the Year for Heavy Equipment

Rep-Alert-64-ABC Award

Continental Refrigerator is proud to announce our recognition as 2013 Supplier of the Year for Heavy Equipment

by ABC – Allied Buying Corporation

This award recognizes Continental Refrigerator as a 2013 Supplier of the Year
for Heavy Equipment.

We are very excited that we have been chosen for this award which salutes our commitment to quality, a strong dedication to customer service and an outstanding sales team!
As a team, in which you all play a key role, we are proud to display these awards so our customers know our #1 priority is and continues to be, customer satisfaction!

Thank you to everyone for their efforts…spread the word!

 

 

Excellent service, warranty handling and especially quality workmanship…

customerserviceI want to send this note to you for the excellent service, warranty handling and especially quality workmanship. We recently ordered three items and received them in excellent condition and in all three cases; the customer was extremely pleased with the product.

We recently had a urgent need for an Glass Door Back Bar in Stainless Steel. You were able to find one on the shop floor and have it ready for pick up the next day. It literally was in place and cold 2 1/2 hours from the time it was picked up and delivered to Lehigh University in Bethlehem, Pa.

We had a new customer with an old Jordan refrigerator that needed replacement. Your vast catalog allowed us to supply a new Continental that fit the cut out in the wall perfectly. It arrived before it was promised and was perfect except for a small tear in the Anthony door. This was the most unusual refrigerator I have ever ordered: a 2RE-PT-GD-HD-SS-R with pan slides and it absolutely impressed the end user.

We ordered and installed a Continental CPA68R this week and the customer was also thrilled at the quality workmanship.

Please keep up the good work and we will continue to promote your equipment.

Sincerely,

- Jeff Stauffer, Service manager

 

 

Customer Training – Testimonial

 

Thank you

I just wanted to take a moment to thank all of you for the factory tour and training last week.  I was very impressed at the positive atmosphere from the factory to the warehouse throughout the entire facility.  I could tell that the employees take pride in working for the company.  The group that I brought were also very impressed.  Among the things I heard mentioned from this group were the actual factory, the machinery, the employees, the attention to detail and the workmanship.  I had a good mix of people in my group from consultants to dealers to a service guy who has been with a local service agent for over 25 years.  He said he has been aware of Continental Refrigerator’s reputation as being a quality product but it helps to see, firsthand,  the way it is manufactured.  I feel strongly that the 2 consultants that attended will specify Continental Refrigerator on projects going forward.  We are so excited about having this great line and look forward to growing Continental Refrigerator in the Texas/Oklahoma market.

 

Thanks for the great hospitality!

 

- Roz Graham, Forbes Hever & Wallace

Factory Tour – Customer Testimonial

feedback

Hey Grant,

I wanted to thank you for a great time and a great factory tour this week. I know you would like some feedback on what I think about the Continental Factory.  I have to tell you how impressed I am over the work attitude and the production of the manufacturing facility. The plant workers show pride and seem to be very happy to work at Continental. This is something I have never seen at any factory I have ever toured. The Continental management staff should give their self a raise for creating such a great work environment.

After this tour I see hope for our U.S. Manufacturing to come back home. I contacted Shannon and told him we have to find out more about how you guy are making the employees happy to work at Continental.

You know we are not a huge company, but I think we can do a great job with Continental in the future. Specification work is never quick, but before the end of the year you should start seeing a change in our sales.

Thanks,

- Terry Woodard, Kommercial Kitchens     

 

 

 

 

 

 

Placing a Service Call

In order to receive prompt service, always be prepared to provide your: cabinet model and serial number; cabinet location name and date installed; contact name and phone number; plus a description of the problem.

During normal business hours (Monday to Friday, 8am to 5pm Eastern) contact the Service Department at: 1-800-523-7138 (extension 3301, 3302, or 3303) prior to any warranty service work being performed.

After normal business hours, or on weekends, notify our Service Department by sending an email to: jcadwallader@nrac.com, or leaving a voice message at: 1-800-523-7138 (extension 3301). Be sure to provide the information listed above. Contact Continental the following business day, during normal business hours, to verify the status of your call.

The most important thing you can do to maintain any refrigerator or freezer and extend its life, is to keep the condenser clean.

Performance of the air-cooled condensing unit, located on top of the cabinet, depends exclusively upon the amount of air passing through the condenser fins. Your refrigerator or freezer will run more efficiently, consume less energy, and provide a maximum of trouble-free service throughout its lifetime if the condenser is kept clean and an adequate supply of clean, cool air is provided at all times. Periodically (at least once a month) inspect the condenser coil, which is located directly behind the front grill, to check for debris or blockage.

If the condenser coil is dirty or dusty, disconnect the cabinet power supply and use a stiff brush to wipe away any dirt and debris from the condenser fins. Using a vacuum cleaner with a brush attachment may aid in this process. After cleaning, restore electrical service to your model.

For more information, visit us at http://www.continentalrefrigerator.com/service.html.

2012 Supplier Award of Merit for Sales Efforts

ABC_AwardContinental Refrigerator is proud to announce our recognition as 2012 Supplier Award of Merit for Sales Efforts                                                                                             

by ABC – Allied Buying Corporation

This award recognizes Continental Refrigerator as a Supplier of Merit for Sales Efforts in 2012. We are very excited that we have been chosen for this award which salutes our commitment to quality, a strong dedication to customer service and an outstanding sales team!

As a team, in which you all play a key role, we are proud to display these awards so our customers know our #1 priority is and continues to be, customer satisfaction!

Vendor of the Year!!!

Pride AwardContinental Refrigerator is proud to announce our recognition as 2012 Equipment Vendor of the Year – Overall

by Pride Marketing & Procurement, Inc.

This award recognizes Continental Refrigerator as an overall vendor of choice for in 2012. We are very excited that we have been chosen for this award which salutes our commitment to quality and a strong dedication to customer service in all categories.

As a team, in which you all play a key role, we are proud to display these awards so our customers know our #1 priority is and continues to be, customer satisfaction!

Thank you to everyone for their efforts…spread the word!