1. How do I place a Warranty service call? 2. How is a Warranty service call made during off-hours? 3. Do I have to go through Continental for parts and do old parts have to be returned? 4. What is Continental's standard Warranty? 5. How can I tell if my compressor is covered under Warranty? 6. How do I install (older style) door gaskets? 7. How do I calibrate and set up my Control Products digital Hi/Low alarm? 8. How do I become a Recommended Service Company?
1. How do I place a warranty service call? Consult
Continental customer service at 1-800-523-7138 extension 113, 132, or 159 prior
to any warranty service work. Be prepared to provide the model and serial
number. Continental's normal business hours are 8 A.M. to 5 P.M. Eastern
Time. See question #2 for service during off-hours. See Warranty
page for further information.
2. How is a warranty service call made during off-hours? After normal business hours you must leave a message with customer service (extension 113, 132, or 159) providing contact name, place of business, where unit is located, model number and serial number, description of the problem and if possible, installation date. Contact Continental the following business day during normal business hours of 8 A.M. to 5 P.M. Eastern Time.
3. Do I have to go through Continental for parts and do old parts have to be returned? Service contractors should consult Continental for any parts needed under warranty. Continental will issue a 5 digit Return Goods Authorization number (RGA) to put on the outside of the box to return defective part to factory, freight prepaid. Exceptions will be made. For example, if you use truck stock or purchase parts, Continental can either replace your stock or issue a check for our cost of the part.
4. What is Continental's standard warranty? The warranty is 1 year on parts and labor, and 5 years on the compressor, from date of installation. Please consult factory before any warranty service work. See the Warranty page for further information.
5. How can I tell if my compressor is covered under warranty? All units come with a five year warranty on the compressor, unless otherwise stated. Refer to the data tag on the top of the compressor. Here you will find the model#, serial#, and date code of that compressor. For example, Model# AEA4440YXA, SERIAL# 159867, with a date code of B2199 (B = Month of February, 21 = day, 99 = year). If this date is within 20 months from the day the compressor fails or one year from date of installation, it can be over-the-counter exchanged at any Tecumseh/Copeland wholesaler. After the 20 months, there are three options. First, the compressor is sent from the factory, ground UPS, at no charge. Second, the compressor is sent next day, second day or third day air (the customer is responsible for those charges). Third, the compressor is purchased at a local Tecumseh/Copeland wholesaler and we will issue an allowance towards the purchase of that compressor (the customer is responsible for the difference). Two things are required. First, we need the Model# and Serial# off of the Continental unit (located on the inside right-hand wall). Second, we need a copy of the compressor tag off of the top of the compressor. Please fax info to 215-244-9579 ATTN: Customer Service.
6. How do I install (older style )door gaskets? The newer door gaskets are snap-in style but, for the older style gaskets the instructions are as follows:
7. How do I calibrate and set up my Control Products digital Hi/Low alarm? General Information The TAL -110 series Temperature Alarm Logger offers accurate temperature indication, adjustment setpoints and log of the highest and lowest temperatures. Applications include: Refrigeration, heating, industrial, agriculture, scientific, and medical. Features
Specification Power requirements: 12 or 24 VAC, 12 or 24 VDC, 1.5 VARange: -40° to 199° F (TAL-110-volt), -40° to 93° C (TAL-111-volt) Operating ambient temperature range: 20° to 140° F (-6° to 60° C) Temperature sensor: 36" long three conductor 26 AWG, can be extended to 1000' Accuracy +1.0° F, +1.0° C, linearity: 0.5° F, 0.5° C Enclosure dimensions: 2.95" H x 1.325" W x 2.50" D
Programming
8. How do I become a Recommended Service Company? Call Continental customer service at 1-800-523-7138 extension 113, 132, or 159 to obtain a Recommended Service Company Request Form.
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Refrigerators
